The error message typically occurs when the Vivado Web Installer or Unified Installer fails to authenticate your system through a proxy or secure corporate network . This is often caused by the installer's internal Java Runtime Environment (JRE) not recognizing the self-signed or private SSL certificates used for internet inspection in your environment. Immediate Fixes
The most reliable workaround is to avoid the Web Installer entirely. Download the Single File Download (SFD) —also known as the "All OS" installer—from the AMD Xilinx Download Center . Because the SFD contains all necessary files (often >100GB), it does not require an active connection to the download service during the installation process.
For 2024.1 versions, AMD provides a cert-helper.bat (Windows) or cert-helper.sh (Linux) script designed to import corporate certificates into the installer's JRE. Common Root Causes The error message typically occurs when the Vivado
In versions 2015.3 and later, the installer often provides a "Bypass Certificate" button directly on the error pop-up. Clicking this allows you to continue the download session without verifying the specific private certificate.
If you encounter this error during installation, try these steps to resolve it quickly: Download the Single File Download (SFD) —also known
Many enterprise networks perform SSL interception (Man-in-the-Middle) for security. The Xilinx installer may not "honor" this interception if the proxy's certificate isn't in its trusted store.
Occasionally, this error is misreported when the real issue is an account problem. Ensure your AMD/Xilinx password is at least 10 characters long. If your account has failed export compliance verification , you must contact AMD Customer Support to have your profile manually cleared. 60138 - 2015.x Vivado Install - Login authentication fails Common Root Causes In versions 2015
If your network requires a proxy to reach external sites, you must configure the proxy settings within the installer's authentication panel.