Chatbot -

These bots use ML and NLP. They can interpret open-ended questions, identify user intent, and learn from past interactions to improve over time.

Many organizations use a mix, where rules handle standard queries and AI takes over for complex discussions. How Chatbots Work: Under the Hood chatbot

These follow a strict "if-this-then-that" logic. They work well for simple, predictable tasks like checking order status or listing store hours. They fail when users deviate from the script. These bots use ML and NLP

The has evolved from a novel digital experiment into a cornerstone of modern communication, revolutionizing how businesses interact with customers and how individuals access information. What is a Chatbot? identify user intent

The first chatbot, developed at MIT, simulated a psychotherapist using basic pattern matching.