Download Chat Transcript Salesforce //top\\ · Original & Full

Administrators often need to export chat data for compliance or quality assurance.

During or after a Messaging for Web session, the user clicks the icon in the chat window. They select Request Chat Transcript . download chat transcript salesforce

You can empower your customers to download their own chat history directly from the messaging window. Administrators often need to export chat data for

Admins must first enable this in Messaging Settings by selecting "Let customers download their conversation transcripts" . How Customers Download: download chat transcript salesforce