For users who cannot access a second Windows machine, Dell provides some ISO recovery media that can be used more flexibly, though these are typically not tied to a specific Service Tag.
A blank USB flash drive with at least 16 GB of free space. Note that all existing data on this drive will be erased. download dell factory image
Once the USB media is ready, you can use it to restore your Dell PC: For users who cannot access a second Windows
A computer running Windows 10 or 11 with .NET Framework 4.8 installed to run the recovery tool. How to Download the Factory Image Once the USB media is ready, you can
The tool will display available recovery images. For a standard reinstall, select the recommended image (often "Automated by SupportAssist") and click Download .
Open the installed tool. If you are using the Dell computer that needs recovery, select "This computer." Otherwise, select "Another computer" and enter its Service Tag.