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Save your PST or zip backup files to an external hard drive or secure cloud storage, not just your local desktop.

Are you using a to do the download?

Tip: If you are using "New Outlook," you may need to turn it off to access classic export features. Method 3: Save Individual Emails as EML or PDF download mail hotmail

If you use Hotmail as your primary account, schedule a full mailbox export once every few months to ensure you don't lose data. Save your PST or zip backup files to