Standard exports on these plans do not include DMs. Owners can only request a "Compliance Export" by contacting Slack Support and proving a valid legal or regulatory requirement. How to run an export (Admins):
If you are a Workspace Owner or Admin, the process depends on your subscription tier: download slack direct messages
These plans allow you to export DMs and private channels directly. You must first apply for access through Slack’s self-serve tool , certifying that you have the legal right or corporate policy in place to access this data. Standard exports on these plans do not include DMs
To download Slack direct messages (DMs), you generally need and a paid plan, as Slack’s standard export tool only includes public channels. However, there are workarounds for individual users and specific administrative requirements for organizations. Official Methods for Administrators You must first apply for access through Slack’s