The error message typically appears in ManageEngine endpoint management products like Endpoint Central or Patch Manager Plus . It signals a failure during the initial phase of the patch management cycle, specifically when the server tries to fetch crucial metadata for scanning or downloading patches. What is Error Code 60000?
Open your management console and navigate to the tab. Go to Patches > Update Vulnerability DB . Wait for the sync to complete successfully.
Once updated, navigate to > Scan Systems and trigger a fresh scan. 2. Re-download Failed Patches The error message typically appears in ManageEngine endpoint
Firewalls or web filters might be blocking the specific URL or domain where the .7z file is hosted.
Verify that the proxy details in Admin > Proxy Settings are correct and have sufficient permissions to download .7z and .xml.gz files. 4. Check Folder Permissions Open your management console and navigate to the tab
If the error persists after these steps, it is recommended to contact support with your server logs for a deeper analysis. Downloading patch-scan-data.xml.gz failed with error code
If the error occurs for a specific patch rather than a global scan, you can manually trigger a re-download. Go to > Downloaded Patches . Locate the Patch ID associated with the error. Once updated, navigate to > Scan Systems and
Verify that your server can reach the necessary domains without interference.
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