Click Join or Start Support Session . You must explicitly grant permission for the agent to see your screen or control your mouse.
Establish Support Connection. Type your name and the Support Key received from your Agent and click Continue to proceed. Fast Support GoToAssist Customer Attended App (Win) - Fast Support gotoassist customer download
Open the GoToAssist Customer application on your device. Click Join or Start Support Session
You maintain control at all times and can click End Session to disconnect immediately. Comparison of Download Options Type your name and the Support Key received
Depending on your needs, there are different versions of the customer application available: Key Features One-time support No pre-installation; join via fastsupport.com. Attended Desktop App Frequent users Stays in system tray for faster session joining. Corporate MSI Managed IT environments Allows silent installation for company-wide deployment. Mobile App Smartphones/Tablets Supports screen sharing and chat for Android and iOS. Security and Safety Warnings Fast Support GoToAssist Remote Support
Type in the 9-digit code provided by your support agent.