Always open the software before plugging in the USB camera to ensure the driver initializes correctly during the "Handshake" process. Smart Endoscope - App Store - Apple

If using an Android phone, verify OTG support using a free "USB OTG Checker" app before attempting to connect the camera.

If your PC shows "Unknown USB Device," ensure you have installed the official viewer from the site rather than relying on generic webcam drivers.

The primary application for real-time video viewing and recording on PCs.

Navigate to the Official JENDOSCOPE Download Page on your computer. Note that the URL is case-sensitive.