If upgrading an existing, older production instance to the version 12.0 series platform, you must apply the correct sequential service pack updates.

: Native webhooks built for the request module to call third-party application APIs seamlessly.

If you need help configuring your installation, please let me know:

ManageEngine introduced structural modifications and conversational AI capabilities within the version 12.0 release architecture.

Before installing or deploying the ServiceDesk Plus 12.0 binary, verify your underlying hardware and network environment meet the hardware matrices specified by ManageEngine Support. Minimum Requirements (Small Environments) Enterprise Requirements (Large Deployments) Intel Core i3 (Dual Core) or equivalent Intel Xeon (8 Core or higher) RAM Space 8 GB RAM available 32 GB RAM dedicated Hard Disk 50 GB free storage space 500 GB (SSD recommended) Supported OS Windows Server 2012R2/2016/2019/2022, Linux (RHEL / Ubuntu) Windows Server 2019/2022, Red Hat Enterprise Linux 8+ Bundled DB PostgreSQL Server PostgreSQL Server / Microsoft SQL Server Download & Step-by-Step Installation Guide Step 1: Obtain the Official Installer

: Supports up to four columns in incident, service, and release forms to accommodate structured technical data. System Prerequisites & Technical Infrastructure