Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\Internet (the version number may vary).
Even if you use Chrome or Edge, Office relies on legacy settings to process links. Open the and go to Internet Options .
: If a website sends a Pragma: no-cache header or returns a 404 error during Word's pre-check, Word will block the link. Step-by-Step Solutions 1. Adjust Internet Security Settings microsoft word cannot download the information you requested
If the error occurs for all files, your Office installation might be corrupted. Right-click the button and select Installed Apps . Find Microsoft 365 or Office in the list.
Navigate to the tab and scroll down to the Security section. Uncheck the box for "Do not save encrypted pages to disk" . Restart your computer and try the link again. 2. Repair Your Office Installation Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9
: If the system is set to "not save encrypted pages to disk," Office may fail to download the temporary data it needs to open a link.
Click the ellipses (...) and select , then choose Online Repair . 3. Clear the Office Document Cache : If a website sends a Pragma: no-cache
: Accumulated temporary files in the Office cache can prevent the application from fetching new information.