Disconnect the printer's USB or Serial cable from the computer before running the file. 2. Running the Setup Wizard
The requires the correct device drivers to ensure seamless communication with point-of-sale (POS) systems and retail hardware. Official software updates and diagnostic guides are available directly via the NCR Voyix Support Portal . Driver Specifications & OS Compatibility
Download the installer matching your OS architecture (x86 or x64).
Visit the official platform or trusted enterprise repository.
The table below details the official driver variants and supported operating systems for deployment. Driver Type Supported Operating Systems Key Feature / Hardware ID Windows 7, 8, 8.1, 10, 11 (32/64-bit) USB\VID_0404&PID_0312 EPIC Port Virtual Serial Windows 10, Windows 11 Legacy COM emulation over USB Linux / CUPS Driver Red Hat, SUSE, Ubuntu Standard POSIX thermal profile Step-by-Step Installation Guide 1. Download and Preparation
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