Loyal enthusiasts who will keep buying and refer others.
Paste your survey scores (0–10) into a single column (e.g., Column A). net promoter score calculator excel download
Net Promoter Score (NPS) Calculator: Free Excel Download & Guide Loyal enthusiasts who will keep buying and refer others
The Net Promoter Score is a gold-standard metric used to gauge customer loyalty by asking one simple question: "On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?" . ">=7") - COUNTIF(A:A
=COUNTIF(A:A, ">=7") - COUNTIF(A:A, ">=9") (or simply count 7s and 8s) Detractors: =COUNTIF(A:A, "<=6") Total Responses: =COUNT(A:A) 3. Apply the Master NPS Formula Calculating Net Promoter Score in Excel and Google Sheets