Ensure your device’s operating system (Android, iOS, or Windows) is fully updated in your system settings. 3. Refresh Your Network Connection
Tap the "X" on the stuck download and try starting it again from scratch. Step-by-Step Troubleshooting 1. Clear the Netflix App Data (Android Only)
If you're on an Android device, a corrupted cache is a likely culprit for a freeze at 20%. Note that this will sign you out and delete existing downloads. Go to > Apps . Select Netflix from the list. Tap Storage & cache > Clear storage or Clear data . Restart the Netflix app and try the download again. 2. Check for App and System Updates
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