Ensure you are not in "Work Offline" mode.
Select the folder under the account you wish to download. outlook download address book
If you are using a work account, your IT admin may have limits on how often the GAL can be synced. Syncing with Outlook on the Web (OWA) Ensure you are not in "Work Offline" mode
Managing your contacts effectively is the backbone of professional communication. Whether you are switching devices, migrating to a new version of Outlook, or preparing for offline work, knowing how to download your address book is a vital skill. or preparing for offline work