If your Bluetooth isn't working or the hardware isn't recognized, you need to download and install the latest drivers.
Right-click the Start button and select Device Manager . Look for a "Bluetooth" category in the list. If it is there, your hardware is installed.
Go to Start > Settings > Bluetooth & devices . If you see a toggle switch for Bluetooth, your PC has built-in support.
Does My PC Have Bluetooth? A Complete Guide | HP® Tech Takes