If you are staring at a failed progress bar, follow this guide to troubleshoot the issue and get back to your creative workflow. 1. Check Your Network Connection
A simple power cycle can often clear up "unexpected" communication errors. 2. Use the Creative Cloud Uninstaller Tool
Remember to turn your security software back on immediately after the download finishes. 5. Check Disk Space and Permissions photoshop could not download because of unexpected error
Adobe stores temporary installation data in hidden folders. If these files are glitchy, the download will fail repeatedly. For Windows: Close all Adobe programs. Navigate to C:\Users\[Username]\AppData\Local\Adobe . Locate the folder and rename it to OOBE_old . Restart Creative Cloud and try the download. For macOS: Close all Adobe programs. Open Finder and click Go > Go to Folder . Type ~/Library/Application Support/Adobe and hit Enter. Locate the OOBE folder and rename it to OOBE_old . Restart your Mac and retry the installation. 4. Disable Firewall and Antivirus Temporarily
Download the from the official website. Run the tool to remove the Creative Cloud desktop app. If you are staring at a failed progress
I can provide specific terminal commands or folder paths based on your setup. AI responses may include mistakes. Learn more
Ensure you have at least 20GB of free space on your primary drive. Check Disk Space and Permissions Adobe stores temporary
Sometimes the Creative Cloud desktop app itself becomes corrupted, preventing it from fetching new data for Photoshop. Instead of a standard uninstall, use Adobe's specialized tool.