: Press Standby on your remote, then unplug the box from the mains power.
Even if your box says it is "Connected," the internal network routing may be stalled. Press on your remote and navigate to Settings > Setup . sky q download failed remote network problem
If you use a smaller or "alt-net" fiber provider, they may use . This means you share a public IP address with other customers, which can cause Sky's servers to block your download requests if multiple people are using the same IP simultaneously. : Press Standby on your remote, then unplug