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Includes a "Help" section with automated line tests and router resets.

The expert can see exactly what you see, identifying error messages or misconfigured settings instantly. telekom ferndiagnose download

The technician will provide a unique 6-digit session key (Sitzungsschlüssel). Includes a "Help" section with automated line tests

No connection can be established without you manually entering a session key and clicking "Accept" on the screen sharing prompt. telekom ferndiagnose download

A watermark remains visible on your screen throughout the session so you always know when someone is watching.