The Client Is Waiting For Another Process To Release Files In The Action !!install!! Download Folder [OFFICIAL]

Try to delete the contents of the __Download folder. If Windows says the file is in use, it will confirm which process is the culprit. 3. Restart the Client Service

Since the client cannot proceed until the folder is cleared, you must resolve the lock manually on the affected machine. 1. Identify and Terminate the Locking Process

An executable from a previous action did not terminate correctly and is still running in the background. Try to delete the contents of the __Download folder

Security software may be scanning the newly downloaded files, temporarily locking them and preventing the client agent from moving or deleting them. Troubleshooting and Resolution Steps

For more detail, use the Microsoft Process Explorer tool to search for the handle of the locked directory. 2. Manual Cleanup Restart the Client Service Since the client cannot

Check for running executables that match the name of the software you recently deployed. Look for multiple instances of msiexec.exe or setup files.

Restarting the agent service can sometimes force a release of child processes. Security software may be scanning the newly downloaded

Open , find the BES Client (or your specific management agent like SMS Agent Host for SCCM), and select Restart . 4. Reboot the Endpoint