Sign out and back in to force a library resync, or manually delete the "Data" folder found in your AppData (Windows) or Application Support (Mac) directories. 3. Verify Account and Subscription
If you are on mobile data, ensure the "Download only on Wi-Fi" setting is turned off in the app's Settings . unable to download amazon music
Check if your subscription has expired or if your payment method needs updating. Sign out and back in to force a
Note that Prime and Unlimited tracks cannot be downloaded directly to a computer for offline use; they must be downloaded within the Amazon Music App on mobile. 4. Troubleshoot Stuck Downloads If a download is stuck at 0% or marked as "Queued": Check if your subscription has expired or if
Go to Settings > Apps > Amazon Music > Storage and tap Clear Cache .