If you’ve encountered the frustrating message you aren’t alone. This error typically pops up when you're trying to access the Resource Manager, download a specific library, or update your software. It signals a communication breakdown between your computer and the Vectorworks servers.
Add Vectorworks.exe (Windows) or the Vectorworks App (Mac) to your firewall’s "Allowed" list. vectorworks was unable to download the online resources
If you are on a corporate network, ask your IT department to whitelist the domain *.vectorworks.net . If you’ve encountered the frustrating message you aren’t
If you are working in a corporate office or using a VPN, your network might be routing traffic through a proxy that Vectorworks doesn't recognize. Disable your VPN and try the download. Add Vectorworks
Often, this error occurs because your version of Vectorworks is trying to ping a legacy server address that has been moved or updated.