Many Sky boxes are set to download in High Definition (HD) by default. However, unless you pay for the specific Sky HD Add-on (part of the HD/UHD subscription pack), Sky will block these downloads and often show an "Upgrade" message.
You must change your download preference to Standard Definition (SD) . Go to Settings > Setup > Preferences . Change the On Demand Default Download Format to SD . Try the download again. 2. My5 App vs. Sky Catch Up why can't i download channel 5 on sky
Not every show aired on Channel 5 is available for download or offline viewing. Many Sky boxes are set to download in
You can often watch Channel 5 HD "live" for free, but the "On Demand" and "Catch Up" versions are restricted behind that HD subscription. Go to Settings > Setup > Preferences
If you’re trying to download content from (or the My5 catch-up service) on your Sky Q , Sky+ , or Sky Glass box and hitting a brick wall, you’re not alone. This is a common issue that usually boils down to a few specific settings or subscription "quirks" rather than a broken box. 1. The "Default Download Format" Conflict
Historically, the standalone My5 app was missing from Sky Q, forcing users to use the Catch Up TV > Channel 5 section instead. While Sky has recently integrated the 5 app more deeply, if you're looking for a specific app icon that isn't there, try searching for the show directly using your Voice Remote .
Depending on your hardware, how you access Channel 5 matters.