If your test results are lower than expected, follow these steps: Checking your Speed | Help & Support - Zen Internet
: The SpeedZen app is available for Android users to measure download/upload speeds, ping, and jitter. zen download speed test
For the most accurate results, you should use a (Ethernet) rather than Wi-Fi to eliminate local interference. If your test results are lower than expected,
Zen offers various packages with different speed tiers. Your test results should generally align with these average downloads: : ~900 Mbps (Symmetric on CityFibre). Full Fibre 500 : ~500 Mbps. Full Fibre 100 : ~100 Mbps. Superfast Broadband : Up to 66 Mbps. Standard Broadband : ~10 Mbps. Troubleshooting Slow Speeds Your test results should generally align with these
: Access Zen's dedicated speed check tool to test directly against their network servers.
: Speedtest.net is a popular choice; for the best result, select "Change Server" and search specifically for "Zen Internet" .